Health Alert

COVID-19 Update: Helping Keep You and Our Community Safe

At Northwest Urgent Care, the safety of our patients, physicians, staff and community has always been and remains our top priority.

We continue to see patients in the office for acute and chronic conditions, as well as offer and encourage the use of a full range of virtual options to serve many of your healthcare needs.

Schedule an Appointment

To schedule an appointment in the office or a virtual visit using your phone, tablet or computer, please call one of our locations.

Learn more about Telehealth visits →

Frequently Asked Questions

Below are answers to frequently asked questions regarding the extraordinary measures we are taking to help keep patients, physicians, staff and the community safe.

Q: What steps have been taken to help ensure the ongoing health and safety of patients, physicians, staff, and the community?

In light of COVID-19, we are following the guidelines of the State Department of Health, the Centers for Disease Control and Prevention (CDC), and the City of Amarillo Public Health Department. We have implemented precautionary measures and additional protocols to help ensure a safe and clean environment for our patients, physicians, staff and community. These include, but are not limited to:

  • Appointments scheduled to best avoid crowded lobbies and waiting rooms.
  • Pre-screening and on-site testing for COVID-19 before visit (testing, screening questions, etc.).
    • Anyone with symptoms will be evaluated in a safe, dedicated area.
  • Social distancing measures in common areas.
  • Mandatory mask policies for staff, patients, visitors and providers.
  • If you require a support person to be present at your visit, we may allow one visitor per patient, and no children.
  • Rigorous cleaning and disinfection of waiting rooms, exam rooms (between each patient), lobbies and restrooms, including frequently touched surfaces.
  • Hand sanitization: We clean our hands before and after we see you. We strongly recommend you use hand sanitizer when you enter and exit our building.

We are actively monitoring and responding to all recommendations made by the CDC and the City of Amarillo Public Health Department.

Q: What does our limited visitation policy mean?

Consistent with city and county efforts around social distancing to limit the exposure to individuals who may have contracted COVID-19, but are at that time asymptomatic, we ask that patients present to in-person appointments by themselves. If you require a support person to be present at your visit, we will be allowing ONE visitor per patient, and NO children.

Again, this policy is in force to help keep everyone safe.

Q: What should a person expect upon arrival?

Individuals will be prohibited from entering the facility if they:

  • Have been in contact with a person suspected of having or confirmed to have COVID-19 within the last 14 days.
  • Have had a cough or flu-like symptoms, including sore throat, headache, muscle aches, nausea, diarrhea, or abdominal pain, or loss of taste or smell in the last 24 hours.
  • Felt feverish or experienced chills in the last 48 hours.
  • Had a fever of 100°F or greater in the last 48 hours.

Anyone suspected with or confirmed positive for COVID-19 will be separated and isolated.

These steps will help prohibit people with symptoms or risk factors from entering our facilities.

Q: What is the clinic doing to help ensure appropriate social distancing?

Common areas and furniture have been rearranged to facilitate social distancing. Everyone is asked to adhere to social distancing etiquette.

Q: Is it safe to go to the Emergency Department if experiencing a medical emergency?

Yes, seeking critical emergency care can be life-saving, therefore, do not delay in seeking critical medical care. If a person experiences symptoms such as chest pain, numbness, difficulty breathing or mental confusion or has serious medical injuries, they (or someone else if present) must call 9-1-1 or go to the nearest Emergency Room — it could save a life.

Thank you for entrusting your care to us. When you or your loved ones need services, know that we are here… safe, trusted and ready to deliver a superior healthcare experience.


If you have not yet been vaccinated, the CDC recommends individuals follow these everyday preventive measures.

  • Social distancing – avoiding crowds and crowded spaces, avoiding handshaking and hugging, deliberately staying at least six feet away from other people, and replacing in-person visits with remote check-ins using technology.
  • Wearing a mask while indoors, whether vaccinated or unvaccinated.
  • Washing hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
  • If soap and water and not readily available, use an alcohol-based hand sanitizer with 60-95% alcohol.
  • Routinely clean frequently touched surfaces and objects.
  • Stay home and away from others when you are sick with any respiratory disease symptoms.

If you need help deciding if you should seek medical care, access the CDC Coronavirus Self-Checker on the CDC COVID-19 Symptoms page by clicking on the Coronavirus Self-Checker button.

Get the latest information and updates regarding COVID-19 →

Thank you for your cooperation and for being an advocate for the health and care of your loved ones and all patients.